Chamber U

CLASS #5 -  Increase your business by learning and practicing Secrets to a Successful First ... and Lasting Impression

• Evaluating your business from the customer's standpoint.
• Approaching your business: Curb appeal from the customer's point of view, including parking, signage, store front, landscaping, colors that appeal to your business.
• Entering your store or space: Factors will attract and give the customer a good taste about your business --- or repulse him/he 

1. The smell...
2. The sound...
3. The sights ...
4. The feeling...

• Meeting you and your staff: Personal Appearance, Body Language and Attitude. Verbal Greeting and Voice Quality
• Managing your customer:   Demonstrating "genuine customer care" by the use of positive phrases and sincere and helpfulattitude, enthusiastic and polite responses and owning any problems with a thank you and yes I will help you.
• Answering the Phone: Many First Impressions of your business are by phone.

1. Speak Distinctly and Clearly
2.  Greeting that says you care, you enjoy your job, and your are sincere and willing to assist 
3. Identify yourself and the business
4. Exit Greetings that say --- call me again; please come back!