Creating Service Excellence

Your service quality can help your business survive the increasing onslaught of competition in today’s marketplace.  Any company’s ability to survive and prosper depends on its ability to discover how to identify and satisfy its customers’ needs.  Successful companies contain people who have been thoroughly trained on how to recognize those needs and provide quality in every aspect for their customers.
 
Employees must be able to deal effectively with a rapidly changing business environment, understanding and fulfilling customer expectations.  The ability to deal with change within the company and with customers becomes critical to customer applications.  This Workshop can provide all of these critical skills with an opportunity to practice and discuss how to perform customer service within the context of your company.  The areas covered in this program include:
 

• Importance of understanding customer expectations and listening to customer feedback
• Impact of a greeting
• Application of your company’s values
• It’s not what you say, it’s how you say it
• Impact of Proactive versus Reactive
• The Power of Questions
• Personal Accountability

• Apply proactive solutions.
• Ensure quality in every business aspect.
• Use questions to obtain and clarify information.
• Set up the best verbal interaction.

Target Audience