Service Advisor
Come join the King Ford family, where we treat our customers like royalty. Service is prosperous and we are now hiring a Service Advisor to keep up with demand!
We offer competitive hourly-based pay, 401(k) retirement plans, medical insurance, and paid vacations and sick days. This is a great opportunity for a successful career with growth potential. Additionally, we provide lunch on Saturdays and are closed on Sundays.
Responsibilities:
- Greet customers within the service bay with a positive attitude
- Communicate and work with customers to identify their service needs
- Consult with technicians regarding needed repairs and alternatives that may be offered in place of expensive repairs
- Build rapport with customers to ensure a mutual foundation of trust and respect
- Sell customers, or provide in-depth information, on parts [i.e. tires] and service options
- Answer questions regarding service outcomes and scheduling and booking appointments and vehicle drop-off
- Ensure all details on services rendered and costs are provided to customers
- Liaison with service technicians regarding parts ordered
- Provide customers with information and advice on warranty protections, potential cost savings, and advantages of trading in versus fixing their vehicle
- Inform customers of changes in service or when their vehicle is ready to be picked up
Qualifications:
- Motivation to be successful
- Experience in the automotive field preferred
- Ability to think on your feet and troubleshoot problems quickly when necessary
- Positive attitude
- Strong understanding of automotive technology and the automotive industry
- Excellent customer service skills
- Strong computer and phone skills
- Maintain professional appearance and business uniform
- Self-starter and ability to work well with our team
- Valid state driver's license and are authorized to work in the USA
