ACH/Wire/Cash Operations Manager-Full Time

Posted: 12/19/2021

Position Title: ACH/Wire/Cash Operations Manager

Reports To: Director of Deposit Operations

Direct Reports: ACH Supervisor and Wire Transfer Supervisor

Salary Grade: 8

 

SUMMARY: 

Responsible for managing all functions in Wire Transfer, ACH, Cash Vault Logistics which includes 

managing the armor car service (Brinks) and cash levels maintained in our regional bank vaults.  Includes taking 

leadership role to design and establish appropriate procedures, controls, policies and management reporting in all 

departments as required.  Must possess excellent knowledge of appropriate Federal Reserve and NACHA rules and 

regulations.  Strong knowledge in all facets of area of responsibility.  Must have the ability to manage multiple 

departments, ability to multi-task, meet strict deadlines and ensure service level agreements (SLA) are consistently 

achieved.  Management, oversight and support of the staff and all daily back-office operational responsibilities, error 

resolution and customer service inquiries.  Recommend and implement enhancements to improve efficiency 

and productivity as well as coordinating personnel to ensure an optimal workflow.  

 

JOB REQUIREMENTS: 

  • Bachelor’s degree in a relevant field of work or an equivalent combination of education and work related experience
  • 8+ years’ experience in managing teams supporting complex or highly regulated functions 
  • 8+ years operational management experience in related area as an individual contributor
  • AAP Certification recommended or willing to obtain
  • Excellent technical knowledge of all department responsibilities
  • In-depth knowledge of other departments at the bank, as they relate to electronic banking operations
  • Proficient with Microsoft office suite (Outlook, Word, Excel, PowerPoint)
  • Excellent working knowledge of appropriate Federal Reserve Banking Regulations
  • Attention to detail, acute observation, and analytical skills are essential
  • Excellent knowledge of Electronic Fund Transfer (EFT) systems, Regulation E, Wire Transfer Policy and The Foreign Exchange Services relating to foreign checks, currency and drafts.
  • Knowledge of Finastra (GFX) wire system related to domestic and international wires and the administration responsibilities of the wire system
  • Knowledge of Centrix Reg E Dispute processing system related to ACH Debits and Credits and the administration responsibilities of that system.
  • Broad knowledge of fraud relating ACH transactions and Wire Transfers, Coin & Currency ordering and shipping process
  • Excellent organizational and communication skills
  • Must be flexible to work overtime as required
  • Participate in all required compliance training, including Bank Secrecy Act/anti-money laundering training, as well as internal and external training programs, online training, meetings, and seminars/conferences, etc.  

 

JOB FUNCTIONS: 

  • Oversight and Management of the Wire/ACH/Cash Logistics Departments to ensure all job functions are accurately completed in a timely manner
  • Maintains excellent working relationship with staff, and works well with both internal and external customers as needed for problem resolution, research, etc.
  • Coordination of workload within the department and with other bank functions as needed
  • Focus on coaching, development of staff to ensure proper training is provided as well as development for future growth and career opportunities is critical
  • Focus on increasing efficiency in our operations and monitoring of all functions to improve automation and streamline processes
  • Exercise discretion and professionalism, and maintain confidentiality at all times
  • Provide guidance and support to bank associates and customers in the handling of suspected fraudulent related issues
  • Develops and Maintain current written departmental policies and procedures to ensure work is accurately completed daily
  • Perform annual performance reviews along with establishing effective performance objective plan consisting of goals for staff
  • Ensure compliance and banking regulations are followed within the appropriate department’s functions
  • Responsible for interviewing and staffing the Wire/ACH/Cash Logistics department and conducts quarterly check-ins with goal setting 
  • Assist in development of departmental goals and budget
  • Ensure compliance with NACHA, Federal Reserve and applicable banking regulations 
  • Ensure necessary training and assignment of duties for staff is provided to remain current with ever-changing bank policies, practices and regulations
  • Ensure departmental training plans are in place and effective to achieve optimal results.
  • Exercises independent judgment and decision making in daily management of the department
  • Ensure staff has completed all required Compliance training
  • Monitor and approve employee’s weekly time records
  • Escalates departmental issues/concerns to Director of Deposit Operations
  • Ensure accurate reporting is in place to provide to upper management. 
  • Assist with merger/acquisition processes of new banks 
  • Performs other duties as assigned by management

Go to www.ucbi.com/careers for other job postings!