Financial Investigator I

Posted: 07/17/2022

Job Title: Financial Investigator I Reports To: Financial Intelligence Manager Direct Reports: N/A Salary Grade: 6 SUMMARY: Primarily researches and analyzes suspicious activity across customer’s accounts to identify possible cases of fraud (POS, ATM, Wire, ACH, Online Banking, Check, Mobile, etc…) and complete the necessary reporting requirements. Interacts with customers either victimized or suspected of fraud and perform appropriate actions required based on the case type while providing a positive customer experience. Documents and evaluates results of actions to support fraud trending and reporting and ensures that best practices are followed. JOB REQUIREMENTS: High School diploma or equivalent A minimum of 3 years’ work experience in Financial Services Industry and/or understanding of fraud detection/investigations Experience with fraud claims (Check, POS, ATM, Wire, Identity, Mobile, etc), conducting investigations of confirmed and unconfirmed fraud Possess knowledge of BSA/AML/OFAC Laws/Regulations and comply with these laws/regulations Possess knowledge of Reg E and NACHA Laws/Regulations and comply with these laws/regulations Possess knowledge of Reg CC and Fed Return timeline requirements Time management and organizational skills Thorough understanding of applicable bank policies and procedures as they pertain to the Fraud Prevention process Thorough knowledge of the Core system and other UCBI internal banking systems including but not limited to Director, Wires, ACH, Online Banking, Debit Cards, Research/Returns and File Maintenance. Excellent personal computer skills with demonstrated knowledge of Microsoft EXCEL, WORD, email, etc. Ability to multi-task Possess excellent analytical, critical thinking skills Strong verbal and written communication skills Ability to handle the resolution of issues requiring problem solving and decision making and escalate to higher authority when necessary Participate in all required compliance training, including Bank Secrecy Act/anti-money laundering training, as well as internal and external training programs, online training, meetings, and seminars/conferences, etc. JOB FUNCTIONS: Reviews/Researches suspected fraud obtained from our fraud platform nightly analcites for the listed fraud sections – understanding each analytic in determining the final outcome of the alert. ACH Fraud Check Fraud Check Kiting Deposit Fraud Elder Abuse Employee Fraud Government Benefits Fraud Identity Theft Inactive Account Fraud Loan Fraud Online Account Takeover Wire Fraud Reviews/Researches suspected fraud notices for all areas received through internal and external sources to determine fraud. Investigates fraud activity, reports and documents as required per regulatory guidance for each fraud type. Identify fraud patterns and communicates trends to management. File/Research and Understand ‘disputes/returns’ for POS, ATM, Wire, ACH, On-Line transactions, Checks, etc… Report ‘real time’ fraud related activity; ensuring that the affected UCBI area/branch is notified. Work with Legal team and Corporate Security on case building and/or pulling information for fraud cases for law enforcement or court request. Employ letter, phone and e-mail contact with customers/branches throughout the investigative process. Ensure the investigation of all accounts assigned and make sure all efforts are recorded in Financial Intelligence platform (Verafin) Assist other Investigators in the research of customer accounts when questions arise Financial Investigator I will be comfortable with decisions regarding moderately complex situations and giving status reports as well as making recommendations to all people involved in the case, including Relationship Managers and Department Management Answer questions in regards to all transaction types and alerts for customers/branches. Follow all United Community Bank Policy and Procedures using the utmost integrity to perform the duties required in your position Read, understand, and comply with various laws to the extent applicable including, but not limited to, the Fair Debt Collection Practices Act, The Fair Credit Reporting Act, The Gramm-Leach-Bliley Act, The Electronic Fund Transfer Act, The Equal Credit Opportunity Act and The Dodd-Frank Act Read, understand, and adhere to the Unfair, Deceptive and/or Abusive Acts or Practices Elevate to department management all issues requiring approval outside of the authority of the Financial investigator’s position and all issues that may adversely affect United Community Bank Other duties as assigned GOALS All Financial Investigator I’s are expected to meet or exceed Monthly Performance Goals as determined by management.

United Community Bank